BUSINESS CARE:
Business care is the continuous monitoring and improvement of performance indicators.
Operational Excellence is a continuous journey of excellence wherein every employee can see the flow of value to the customer and fix that flow when it fails to deliver. Extend
- Demonstrating excellence in business and technical processes.
- Driving down cost of manufacturing
- Improving equipment utilization
- Discarding non-value adding (NVA) activities
- Improving manpower deployment
- Improving process, people and equipment safety
- Solving workplace problems and defects with a long-term focus and based on sound analysis.
- Positively delighting customers with consistently superior products
- Promoting an ergonomical and eco-friendly way of working.
- Priortizing Rresource Optimization and Cost Reduction along with yield improvement.
Stakeholder Orientation means being responsive to a group or individual who are/is interested in the achievement of the firm's objectives. Extend
- Defining and implementing SLA (Service Level Agreement) with key stakeholders (such as internal and external customers, employees, owners or shareholders, community and government, environment and suppliers)
- Being sensitive to internal and external customers
- Providing necessary information to stakeholders
- Being fair and forthright in dealing with regulatory agencies.
- Delighting stakeholders by anticipating their expectations and fulfilling them.
- Accepting and providing feedback and information from stakeholders
- Learning from competitors and experts in implementing best practices
- Wishing employees on their birthdays.
- Responding in time to e-mails.
- Responding to vendor payments, import clearances, vendor quality issues etc., within the stipulated time.
Quality, is a measure of excellence or a state of being free from defects and innovision is discovering present and future business opportunities. Extend
- Carrying out Initiatives in AQL (Acceptable Quality Level), Yield Improvement, Energy saving, Preventive Maintenance and Training
- Encouraging creativity, ideation and innovation in planning and execution of work
- Acquiring and updating leading edge knowledge of product, process and information technology continuously
- Using proven tools and techniques for superior results
- Not re-inventing the wheel, but building on other well-established procedures and processes
- Following and improving cGMP consistently in work spheres
- Communicating to team members so that carity of task is acheived.
- Saving energy by switching off PCs, monitors, lights and A/C while not at office.
- Investigating quality issues periodically.
- Developing scientific rationale and participation of relevant employees in decision making.
PEOPLE CARE:
It deals with the core philosophy of the management of human resources such as Talent Development, Talent Recognition, and Talent Welfare.
Fairness, humility and respect for individuals Appreciating each other's talent, ideas and treating all individuals in a consistently humble, fair and equal manner Extend
- Respecting all employees/ workers publicly and also in private interactions
- Not playing favorites and not giving way to personal bias
- Not being over-controlling, stifling juniors and suppressing ideas
- Not withholding information in work related matters.
- Using only polite and respectful language at all times.
- Judging the abilities and achievement of subordinates
- Offering a seat to people who come to meet us at our office.
- Being humble, approachable and non-hierarchical in communicating
- Accepting/ inviting personnel with a smile.
- Caring for colleagues. If they don't feel good, ask, "How are you now?"
- No-blame culture
- Respecting all employees, judging their abilities
Teamwork, is the capability of people within and among groups to continuously improve the performance. Extend
- Improving the delegation of appropriate activities to subordinates
- Supporting talent in colleagues
- Encouraging rational arguments and resolution of problems
- Establishing a climate of trust
- Being fair and empathetic, listening with understanding, being approachable and non-hierarchical; encouraging informal interactions with respect to protocol compliance
- Being transparent in sharing information with team members.
- Conducting review meetings to encourage subordinates to collaborate
- Accomplishing projects and tasks with collaborative work teams
- Interdepartmental and intradepartmental cooperation and synchronization.
- Maintaining good relationship within and among work-teams.
- Sharing of troubleshooting procedures.
- Foreseeing troubles and preventing them.
- Assigning work to individuals based on their ability and expertise.
- Identifying strengths and weaknesses of teams.
Applied Learning Emphasis on Learn-by-Doing that empowers and upgrades skills of employees. Extend
- Learning from one's tasks, action misses and experience in general.
- Adopting a coaching and mentoring attitude towards subordinates
- Being open to learning from new media (internet, TV, journals) and applying the new learning in work situations.
- Effective documentation of one's learning for use by the organization
- Learning from mistakes and avoiding the same in the future
- Having regular team meetings for about 30 minutes.
- Having periodical training programs to help employees learn new job skills. Promoting job rotation.
ORGANIZATION CARE:
It deals with the action and words of employees that lead to building a Greater Aurobindo. Accountability is to own up responsibility for outcome, leading to actualizing the commitment at work. Extend
- Encouraging a performance culture
- Responsibility and taking ownership of one's work
- Achieving goals within the allotted time
- Responding in time to e-mail (within one working day) and other queries (in a time bound manner).
- Reporting actual expenses incurred
- Fulfilling customer requirements without delay
- QC Analyzing and releasing material within time to reach goals without quality defects.
- Keeping track of subordinates' targets and achievements through records (logbooks etc) and weekly meetings.
- Accepting genuine failures.
- Successes and failures to be equally weighed
- Working with commitment and passion.
- Defining goals using 'SMART' principle.
- Recognizing value champions and significant contributors
Integrity Steadfastness to honesty in our business transactions and interfaces .It involves conscience and consistent action by choice Extend
- Walk before talk; preach after practice
- Displaying courage of conviction; standing up for beliefs
- Displaying sanctity for data correctness; not misusing or misrepresenting information
- Keeping promises, being reliable and dependable
- Observing and promoting openness and trustworthiness in all dealings
- Keeping the company and professionalism above self-interest
- Diligently following all company rules and systems, in letter and spirit
- Not taking credit for work done by others
- Being punctual in reaching and attending to one's work
- Not engaging oneself in personal telephonic conversations
- Not misusing office time for chit chatting
- Not playing safe on commitments, so as to always "over deliver"
- Not getting swayed by seniority, not diluting the company's interests even if pressurized
- Deviations are to be reported in time to superiors.
- Keeping the shift relievers informed of shift tasks
- Online completion of BPCR's.
- Maintaining data integrity
- Maintaining transparency by not hiding problems or by not manipulating data.
Achievement A strong desire and drive to focus on performance and desired business results Extend
- Pursuing results with professionalism together with employee engagement and respect for systems and processes
- Displaying persistent determination for results
- Encouraging a performance culture, giving feedback and raising the bar
- Demonstrating uncompromising responsibility for results; achieving challenging stretch goals
- Recognizing and felicitating achievers through departmental, company-wide medium.
- Not shifting responsibility for non-performance
- Not procrastinating
- Not transferring negative emotion from one situation to another
- Not requiring reminders for completing tasks
- Not being indecisive even when adequate data and authority exist
- Giving examples of success incidents to motivate toward achievement
